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Featured services
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Services
View all services and productsLeverage our capabilities to accelerate your business transformation.
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Services
Network Services
Popular Products
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Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
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Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
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Services
Cloud and IT Infrastructure
Popular Products
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Cloud Architecture and Modernization
Discover how to achieve your business goals through cloud modernization practices, that deliver improved agility, reusability and scalability.
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Cloud Optimization
Discover how to maximize operational excellence, business continuity and financial sustainability through our cloud-advanced optimization services.
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Services
Consulting
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Client stories
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Penske Entertainment and the NTT INDYCAR SERIES
Together with Penske Entertainment, we’re delivering digital innovations for their businesses – including INDYCAR, the sanctioning body of the NTT INDYCAR SERIES – and venues such as the iconic Indianapolis Motor Speedway, home to the Indianapolis 500.
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Using private wireless networks to power IoT environments with Schneider Electric
Our combined capabilities enable a secure, end-to-end digital on-premises platform that supports different industries with the benefits of private 5G.
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Services
Data and Artificial intelligence
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Services
Technology Solutions
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Services
Global Data Centers
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Services
Digital Collaboration and CX
Popular Products
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CX Managed Services
Bridge gaps in skills, knowledge and capabilities to deliver exceptional CX that meets the needs of your customers in a rapidly evolving and highly competitive environment.
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Digital Events
From virtual events, webcasts and webinars to broadcasting and audio conferencing, our scalable solutions extend the impact of your digital events and can be tailored to your business needs.
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Insights and resources
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Insights and resources
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Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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- Careers
Create customer engagement and avoid customer disengagement
Only 18.4% of retailers say they have an optimized or well advanced CX strategyRetail consumers truly have the expectation of having it all. They want to shop, compare, purchase and receive support any time, day or night, using the desired channel of choice. They wish to choose from automated or human service options based on preference and convenience. To that end retailers need an experience-centric business strategy, with omnichannel capabilities built into their operating model, to truly enable a seamless and enjoyable customer experience (CX) through digital and physical channels.
Get the latest insights, trends and guidance on how to design and deliver an effortless customer experience across your organization. Our Retail Guide to the 2020 Customer Experience Benchmarking Report, with full access to our 2020 CX Benchmarking interactive portal, is your first step towards becoming more customer connected.
Take our 10 question assessment to understand how you benchmark against your industry peers and find out if you a leader or a laggard.
Key themes and insights from our experts to accelerate your CX
Data management and analytics enables the next generation of innovation for retailers. The more options customers have to engage with your brand, the more data they generate - challenging organizations to harness its power to personalize experiences.
Engage through omnichannel and automation
Retailers must obsess over the customer journey with a goal to make it fully connected and effortless across physical and digital channels. They must leverage customer analytics, voice of the client and automation technologies such as self-service and assisted service to deliver an effortless experience
Optimize and accelerate performance
To achieve an improved and connected CX performance, the forward-looking retailer will need focus on optimizing the organization through an integrated digital strategy, improve their workforce so in-store staff become digital leaders, and by improving technology, by placing your customer at the heart of every technology choice you make by giving the CX team a driver’s seat.
How can we help you?
Customer Experience Technology
Create power connections and enhance customer and business value.
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Customer Experience Advisory Services
Deliver business value through improved customer experiences.
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Managed Customer Experience Services
Create exceptional customer experiences through contact center evolvement and by capturing the advantages of next-generation technologies.
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