$add_header('Content-Security-Policy', $replace('default-src \'self\' https://racecenter.letour.fr https://emeaclientportal.datacenter.hello.global.ntt https://unpkg.com/web-vitals/dist/web-vitals.iife.js https://s1329636.t.eloqua.com https://www.google.com.br https://www.google.com.hk https://www.google.com.sg https://www.google.co.in https://www.google.co.nz https://www.google.com.bh https://www.google.co.kr https://www.google.com.my https://www.google.ca https://www.google.ie https://www.google.lt https://www.google.com.au https://www.google.com.pa https://www.google.nl https://www.google.co.jp https://*.fls.doubleclick.net https://prodau-cdn.azureedge.net https://prodeu-cdn.azureedge.net https://www.google.com https://resources.digital-cloud.medallia.eu https://*.licdn.com https://s7.addthis.com https://vars.hotjar.com/ https://connect.facebook.net/ https://www.facebook.com/ *.crazyegg.com https://youtube.com https://www.youtube.com https://youtu.be https://i.ytimg.com/vi_webp/PfZzvGGRaOM/mqdefault.webp; img-src \'self\' blob: data: https://*.emtana.com:* https://emeaclientportal.datacenter.hello.global.ntt/servlet/servlet.ImageServer?id=0151i000000vC0y&oid=00D58000000H2jR https://portal.webolytics.com/ https://admin.bound360.com/images/logos/bound-logo-full.png https://cdn.bizible.com https://cdn.bizibly.com https://px4.ads.linkedin.com https://ad.doubleclick.net https://www.google.be https://pbs.twimg.com https://*.analytics.google.com https://*.google.com https://*.brightfunnel.com https://q.quora.com https://alb.reddit.com https://www.marketing-town.com https://assets.getsmartcontent.com https://www.google.co.in https://www.google.com.hk https://www.google.com.sg https://www.google.co.nz https://www.google.co.jp https://www.google.com.br https://www.google.com.bh https://www.google.co.kr https://www.google.com.my https://www.google.ca https://www.google.ie https://www.google.lt https://www.google.com.au https://www.google.nl https://di3c8wks3odob.cloudfront.net https://maps.gstatic.com https://maps.googleapis.com https://www.google.de https://www.google.it https://pixel.tapad.com https://decibel-49-adswizz.attribution.adswizz.com https://www.google.co.uk https://attribution.decibelads.com https://reverseads.matomo.cloud https://tracking.connect.services.global.ntt https://fonts.gstatic.com https://cdn.cookielaw.org https://analytics.twitter.com https://analytics.google.com https://*.terminus.services https://match.adsrvr.org https://prodeu-strgacc-cdn.azureedge.net https://prodau-strgacc-cdn.azureedge.net https://*.leady.com/ https://resources.digital-cloud.medallia.eu https://j.mrpdata.net https://857338121.privacysandbox.googleadservices.com https://720787047.privacysandbox.googleadservices.com https://apt.techtarget.com https://620993155.privacysandbox.googleadservices.com https://p.adsymptotic.com/ *.crazyegg.com https://tracking.hello.global.ntt/ https://www.google.co.za https://*.kampyle.com https://vars.hotjar.com https://pubads.g.doubleclick.net https://script.hotjar.com http://script.hotjar.com www.googletagmanager.com https://www.google.com https://www.google.com.pa https://googleads.g.doubleclick.net https://www.google-analytics.com https://ssl.gstatic.com https://www.gstatic.com https://prodeu-cdn.azureedge.net https://prodau-cdn.azureedge.net https://t.co/ https://px.ads.linkedin.com/ https://connect.facebook.net/ https://www.facebook.com/ https://www.linkedin.com/ https://s2190102.t.eloqua.com/ https://storage.googleapis.com/ https://*.akstat.io; style-src \'unsafe-inline\' \'unsafe-eval\' \'self\' *.crazyegg.com https://cdn.jsdelivr.net/npm/swiper@8/swiper-bundle.min.css https://prodeu-strgacc-cdn.azureedge.net https://prodau-strgacc-cdn.azureedge.net https://cdnjs.cloudflare.com/ajax/libs/tiny-slider/2.9.1/tiny-slider.css https://fonts.googleapis.com https://tagmanager.google.com https://www.googletagmanager.com; font-src \'self\' https://prodeu-strgacc-cdn.azureedge.net https://prodau-strgacc-cdn.azureedge.net https://fonts.gstatic.com data: http://script.hotjar.com https://script.hotjar.com; upgrade-insecure-requests; block-all-mixed-content; frame-ancestors https://cm.euprod.services.global.ntt https://prodeu-strgacc-cdn.azureedge.net https://prodau-strgacc-cdn.azureedge.net https://vars.hotjar.com https://bid.g.doubleclick.net https://*.crazyegg.com; script-src [nonce] \'unsafe-inline\' \'unsafe-eval\' \'self\' blob: https://*.emtana.com:* https://emeaclientportal.datacenter.hello.global.ntt https://*.adobe.io https://*.go-mpulse.net https://portal.webolytics.com https://cdn.bizible.com https://secure.intelligentdata52.com https://a.quora.com https://unpkg.com/web-vitals@3.0.0/dist/web-vitals.attribution.iife.js https://*.brightfunnel.com https://*.analytics.google.com https://*.google.com https://www.redditstatic.com https://cdn.jsdelivr.net/npm/swiper@8/swiper-bundle.min.js https://maps.googleapis.com https://www.google.co.in https://www.google.co.nz https://www.google.com.pa https://www.google.de https://www.google.it https://cdn.matomo.cloud https://s.getsmartcontent.com https://cdn.getsmartcontent.com https://attribution.decibelads.com https://tracking.connect.services.global.ntt https://snippet.ramblechat.com https://munchkin.brightfunnel.com https://*.terminus.services https://analytics.google.com https://prodeu-strgacc-cdn.azureedge.net https://prodau-strgacc-cdn.azureedge.net https://*.leady.com/ https://www.gstatic.com https://trk.techtarget.com https://visitor.reactful.com https://*.crazyegg.com https://script.crazyegg.com https://connect.facebook.net/ https://cdn.cookielaw.org/ https://secure.east2pony.com/ https://protect-eu.mimecast.com/ https://www.google.co.za/ https://*.addthisedge.com https://z.moatads.com https://*.addthis.com https://script.hotjar.com http://script.hotjar.com http://static.hotjar.com https://static.hotjar.com https://www.googletagmanager.com https://www.googleadservices.com https://googleads.g.doubleclick.net https://www.google.com https://www.google-analytics.com https://ssl.google-analytics.com https://tagmanager.google.com https://analytics.twitter.com https://static.ads-twitter.com https://resources.digital-cloud.medallia.eu https://nebula-cdn.kampyle.com https://img03.en25.com https://script.crazyegg.com https://www.youtube.com www.googleadservices.com https://pubads.g.doubleclick.net https://snap.licdn.com https://cdnjs.cloudflare.com/ajax/libs/tiny-slider/2.9.1/min/tiny-slider.js https://geolocation.onetrust.com https://vidassets.terminus.services https://acrobatservices.adobe.com; connect-src \'self\' https://*.t.eloqua.com https://*.adobe.io https://*.go-mpulse.net https://portal.webolytics.com https://px.ads.linkedin.com https://*.brightfunnel.com https://*.analytics.google.com https://*.google.com https://ibc-flow.techtarget.com https://cdn.linkedin.oribi.io https://udc-neb.kampyle.com https://www.google.com.pa https://s.getsmartcontent.com https://chat-messaging.terminus.services https://www.gstatic.com https://maps.googleapis.com https://maps.googleapis.com/maps/api/mapsjs/mapConfigs https://reverseads.matomo.cloud wss://a1kkx7muourfsi-ats.iot.us-east-1.amazonaws.com https://chat-visitor-info.terminus.services https://iotas.terminus.services https://chat-team-management.terminus.services https://di3c8wks3odob.cloudfront.net https://realtime.ramblechat.com https://idx.liadm.com/ https://geolocation.onetrust.com/ https://api.brightfunnel.com https://analytics.google.com https://*.leady.com/ https://tracking.reactful.com https://resources.digital-cloud.medallia.eu https://visitor.reactful.com *.crazyegg.com https://www.facebook.com/ https://connect.facebook.net/ https://cdn.cookielaw.org/ https://stats.g.doubleclick.net/ https://www.google-analytics.com http://*.hotjar.com:* https://*.hotjar.com:* https://vc.hotjar.io:* https://surveystats.hotjar.io wss://*.hotjar.com https://script.crazyegg.com/* https://api-public.addthis.com https://*.addthis.com https://privacyportal-de.onetrust.com/ https://*.akstat.io https://*.akamaihd.net https://acrobatservices.adobe.com; object-src blob: ; frame-src https://connect.services.global.ntt https://racecenter.letour.fr https://block.opendns.com https://td.doubleclick.net https://ssp2.gin.ntt.net https://www.google.com.pa https://10155546.fls.doubleclick.net https://resources.digital-cloud.medallia.eu https://extraordinary-platypus-f5e0bb.netlify.app https://nttbdttour.netlify.app/ https://cm.euprod.services.global.ntt https://www.youtube.com https://www.google.com https://youtu.be https://acrobatservices.adobe.com', '[nonce]', $str('\'nonce-') + $(randomNonce) + $str('\''))) 2020 Global CX Benchmarking Report | NTT

Is CX a differentiator or detractor in your organization?


Board-level accountability for CX is rising. Yet, only 12.1% of organizations say customers rate their CX at a promoter level.


Findings from the latest Global Customer Experience Benchmarking Report show a significant gap between top performers and their industry peers. Boardrooms need to follow through on sentiment and ensure that CX strategies are clearly formulated, managed and delivered.


When it comes to customer satisfaction, ease of resolution still matters most. A well-defined CX strategy and clear leadership are the foundation for a truly connected, effortless CX that will create value for your customers and business.


Get the latest data, insights and guidance on designing a fluent ecosystem that delivers effortless CX at every customer touchpoint, through every modality, across the organization. Our Executive Guide and full access to the 2020 CX Benchmarking interactive portal is your first step towards developing an effortless experience.

Assess your CX readiness


The CX Readiness Assessment takes just a minute to complete and will help you determine how your CX strategy and execution compare with the progress being made by other organizations.

form

Get the Executive Guide to the 2020 Global CX Benchmarking Report

By clicking the 'Submit' button below, you are agreeing to the NTT Limited Terms and Conditions and Privacy Policy

Personal Information is shared between these listed companies as well as their direct and indirect subsidiaries.