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Global Customer Experience Report 2023

Zahlreiche Unternehmen haben bereits erkannt, wie wichtig ein hervorragendes Kundenerlebnis (CX) ist, und haben ihre Contact Center mit Technologien optimiert, die ein hybrides Arbeiten ermöglichen.

Jetzt schaffen die Cloud und der Aufstieg der künstlichen Intelligenz aufregende Möglichkeiten im Bereich CX, und es gibt einen neuen Fokus auf den Beitrag, den die Mitarbeitererfahrung (EX) zur CX in einer Organisation leisten kann.

Dieser Report befasst sich mit der Bedeutung von CX und EX und damit, wie sie umgestaltet, bereitgestellt und verwaltet werden. Er basiert auf einer globalen Umfrage unter fast 1.400 Organisationen in 25 Ländern.

Erhalten Sie den Global Customer Experience Report 2023

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