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Featured services
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Services
View all services and productsLeverage our capabilities to accelerate your business transformation.
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Services
Network Services
Popular Products
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Private 5G
Our turnkey private 5G network enables custom-built solutions that are designed around unique use cases and strategies, and deployed, run and optimized through a full network-as-a-service model.
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Managed Campus Networks
Our Managed Campus Networks services transform campus networks, corporate area networks and interconnected local area networks, and connect smart places and industries.
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Services
Cloud and IT Infrastructure
Popular Products
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Cloud Architecture and Modernization
Discover how to achieve your business goals through cloud modernization practices, that deliver improved agility, reusability and scalability.
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Cloud Optimization
Discover how to maximize operational excellence, business continuity and financial sustainability through our cloud-advanced optimization services.
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Services
Consulting
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Client stories
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Penske Entertainment and the NTT INDYCAR SERIES
Together with Penske Entertainment, we’re delivering digital innovations for their businesses – including INDYCAR, the sanctioning body of the NTT INDYCAR SERIES – and venues such as the iconic Indianapolis Motor Speedway, home to the Indianapolis 500.
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Using private wireless networks to power IoT environments with Schneider Electric
Our combined capabilities enable a secure, end-to-end digital on-premises platform that supports different industries with the benefits of private 5G.
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Services
Data and Artificial intelligence
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Services
Technology Solutions
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Services
Global Data Centers
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Services
Digital Collaboration and CX
Popular Products
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CX Managed Services
Bridge gaps in skills, knowledge and capabilities to deliver exceptional CX that meets the needs of your customers in a rapidly evolving and highly competitive environment.
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Digital Events
From virtual events, webcasts and webinars to broadcasting and audio conferencing, our scalable solutions extend the impact of your digital events and can be tailored to your business needs.
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Insights and resources
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Insights and resources
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Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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- Careers
Customer Journey Management
Providing an excellent customer experience requires a strong focus on journey design, as well as a clear and concise customer experience (CX) guiding principles framework.
Great CX through specialized focus and design
Successful customer journey management requires careful mapping and design. This leads to higher customer and employee satisfaction, improved brand value, increased revenue and reduced operating costs. We use a unique approach to research, review and analysis in order to create concise, yet visually compelling journey representations and maps in order to draw out key customer experience insights. Your employees and stakeholders across all levels and functions of the organization will easily understand and interpret our customer journey maps. Our established advisory methodologies in CX maturity, analytics maturity and contact center development can help organizations to produce a customer journey strategy and prioritized roadmap.
We take a human-centered approach to experience design, involving customers and employees. We enable organizations to offer digital self-service as standard, while making it easy for customers to speak to a person if they want to. Our customer experience analysis expertise means we can analyze the experience people are having in real time across complex ecosystems and offer them a seamless migration out of an automated process into a human one. We optimize CX across all channels and drive value by creating effortless experiences.
2021 CX Benchmarking Report
Key outcomes
Turn strategy into outcomes
Simple, accessible engagements
We enable organizations to offer digital self-service as standard, while making it easy for customers to speak to a person if required.
Intelligent customer interactions by design
Translate vision, values, actions and behaviors into a clear set of guiding principles and design protocols.
Drive new revenues
Higher satisfaction levels
Partners
